TERMS & CONDITIONS
Terms and Conditions of Sale
1. Introduction
1.1 These terms and conditions govern the sale of products and/or services (“Goods”) by Visage Paragear (“the Seller”) to the customer (“the Buyer”).
1.2 By placing an order, the Buyer agrees to be bound by these terms and conditions.
2. Orders
2.1 All orders are subject to acceptance by the Seller. The Seller reserves the right to refuse any order at its discretion.
2.2 The Buyer must provide accurate and complete information when placing an order. The Seller is not responsible for any delays or issues caused by inaccurate information provided by the Buyer.
2.3 Once an order is confirmed, any changes must be agreed upon by the Seller.
3. Prices
3.1 The prices of the Goods are as stated on the Seller’s website or other published materials and are subject to change without notice.
3.2 Delivery charges (if applicable) will be added to the total price and are clearly stated at the point of sale.
4. Payment
4.1 Payment must be made in full before the Goods are dispatched unless otherwise agreed.
4.2 The Seller accepts payment via PayPal, ClearPay & Credit/Debit Card using Stripe as a payment processor. No Credit/Debit Card Numbers are stored on our servers.
4.3 If payment is not received or is reversed, the Seller reserves the right to cancel the order and reclaim the Goods.
5. Delivery
5.1 The Seller will arrange delivery of the Goods to the address provided by the Buyer.
5.2 Delivery times are estimates and are not guaranteed. The Seller is not liable for delays outside its control.
5.3 Risk of loss or damage to the Goods passes to the Buyer upon delivery.
5.4 The Buyer must inspect the Goods upon receipt and notify the Seller of any issues within 7 days.
6. Returns and Refunds
6.1 The Buyer has the right to cancel an order within 14 days of receiving the Goods, in accordance with the Consumer Contracts Regulations 2013.
6.2 To cancel an order, the Buyer must notify the Seller in writing and return the Goods in their original condition at the Buyer’s expense.
6.3 Refunds will be processed within 14 days of receiving the returned Goods.
6.4 Custom-made or personalised Goods are non-refundable unless defective.
7. Warranty and Liability
7.1 The Seller warrants that the Goods will be of satisfactory quality and fit for purpose.
7.2 If the Goods are found to be faulty within 6 months of delivery, the Buyer may request a repair, replacement, or refund. If a repair or replacement is requested it is up the buyer to pay any postage costs incurred.
7.3 The Seller’s liability for any claim arising out of or in connection with these terms is limited to the purchase price of the Goods.
7.4 The Seller is not liable for any indirect or consequential losses.
8. Data Protection
8.1 The Seller will handle the Buyer’s personal data in accordance with its Privacy Policy and the Data Protection Act 2018.
9. Force Majeure
9.1 The Seller is not liable for any failure to perform its obligations due to circumstances beyond its control, including but not limited to acts of God, war, strikes, or supply chain disruptions.
10. Governing Law
10.1 These terms and conditions are governed by and construed in accordance with the laws of England and Wales.
10.2 Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Amendments
11.1 The Seller reserves the right to amend these terms and conditions at any time. The latest version will be available on the Seller’s website.
12. Contact Information
12.1 For any queries or issues, the Buyer can contact the Seller at sales@visageparanormal.co.uk